What you may share
Share only the details that help identify the issue, confirm ownership, and complete the request safely.
Contact details
Your name and email help keep the request tied to the right person and the right site.
Site and issue details
The site URL, plugin or theme name, and your description help narrow down what is going wrong.
Temporary access
If the issue needs admin or hosting access, share temporary credentials where possible instead of permanent ones.
Key points
- Start with the affected URL and a short description before sharing credentials.
- Use temporary WordPress, CMS, app, or hosting access whenever it is available.
- Remove or rotate any temporary credentials after the work is complete.
Questions people usually ask first
Do I need to send login details?
No. Only send access if the issue needs it. If possible, start with the site URL and a clear description first.
Can I use temporary credentials?
Yes. Temporary WordPress or hosting logins are the best option whenever they are available.
How do I change or remove what I sent?
Use the contact page as soon as possible and explain what needs to be updated or removed.
What does membership include?
Membership includes 1 covered website stack, 4 covered fix requests per billing cycle, and 1 active request at a time. Additional or out-of-scope work can be reviewed separately.